Terms & Conditions of sale

When you purchase a ticket on the Haddon Hall website you agree to the terms and conditions of sale, set out below:

1. Once purchased, tickets cannot be exchanged or refunded, and are valid on the date/time specified only. 
2. Tickets will not be refunded, including in the case of a force majeure such as snow or other extreme weather condition or a circumstance beyond Haddon’s control.
3. When you receive your tickets, they can either be printed or stored on your device electronically. Please keep them in a safe place as we cannot accept duplicates, copies or other alternative tickets of any kind.
4. All tickets must be presented at the admissions point. They can either be printed, presented on your email or as an Apple Wallet ticket. Haddon Hall reserves the right to refuse admission without a valid ticket.
5. Unlawful resale or attempted unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
6. All prices are correct at the time of publishing. However, they are subject to change without prior notice.
7. If you purchase a ticket for an event (including a Mercatum market), please ensure you arrive at your allocated time slot. Haddon Hall reserves the right to refuse entry to an event if you arrive late.
8. Children aged 15 or under must be accompanied by an adult at all attractions and organised events; during a school visit the teacher is in loco parentis. Accompanying adults are responsible for supervising the children in their care at all times.
9. Visitors are reminded that for technical or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. Haddon Hall reserves the right to change the programme of attractions and entertainment if at any time it is deemed necessary or appropriate to do so.
10. All attractions will remain open and events will take place whatever the weather unless weather conditions pose a health and safety risk to our visitors and staff. 
11. In the event of a cancellation or closure, Haddon Hall accepts no responsibility for travel, accommodation and any other associated costs.
12. Haddon Hall is an inclusive organisation, and we value and respect the diversity of our visitors, communities and our colleagues. Any behaviour towards our colleagues or other visitors which contradicts this will not be tolerated, and visitors will be asked to leave.
13. Haddon Hall reserves the right, at its absolute discretion, to refuse entry or admission or to remove from Haddon Hall any visitor.
14. Haddon Hall accepts no responsibility for any personal property.
15. Photography is allowed for non-commercial private use only. The use of drones is not permitted anywhere on the estate. 
16. We cannot allow large bags, rucksacks, prams or pushchairs into the house. We do offer a limited supply of alternative baby-carrying equipment. Please ask a member of staff on arrival.
17. Haddon Hall reserves the right to search the bag(s) of any visitor entering Haddon Hall, the Restaurant, its Gardens or surrounding grounds, or any other event being held on the Haddon Hall Estate. Failure to comply with a request for such a search may result in entry being refused.
18. As a condition of sale, visitors to Haddon Hall or Haddon Estate consent to being photographed, filmed or sound recorded for use on TV, websites, social media, DVD, webcast, promotional materials, or other public mediums, as part of the audience, or by security CCTV.
19. Visitors with disabilities may bring one accompanying carer free of change when paying for a full price ticket. Supporting documents must be provided in person at the entrance points on site. The following documents are acceptable as proof of eligibility: Disability Allowance letter, PIP letter, Access Pass, or any other appropriate supporting documentation as issued by your local council.
20. Carers wishing to participate in courses and workshops are required to purchase a full price ticket.