FAQ

Frequently asked questions relating to Haddon Hall.



  1. Is Haddon Hall open all year round?

Haddon Hall is usually closed from January to March, and in November (except for the Mercatum Artisan Market – click here for dates.)

  1. What are the opening times for the Hall?

10:30 am to 5:00 pm until 31st October, but at Christmas from 1st to 23rd December the opening times are 10:00 am to 4:00 pm.  Last entry is one hour before closing time.

  1. Can I re-enter the Hall?

Your entrance ticket will enable you to re-enter the Hall again on the date of the ticket.

  1. Do children enter free of charge?

Children up to and including the age of 16 have free entry.

  1. How long does it take to visit the Hall and gardens?

We suggest at least two hours will be needed to fully enjoy Haddon Hall and its terraced gardens.  Our Spotlight Tours are highly recommended to help bring Haddon Hall to life for you and are included in your admission ticket.

  1. Are dogs permitted in the grounds or gardens?

Only guide and assistance dogs are permitted in the grounds or gardens.  There are, however, public footpaths in the area; click here for details of the footpath next to the Haddon Hall car park.

  1. Is it permitted to take photographs and videos at Haddon Hall?

Photography and videography for personal use is welcome.  However, tripods and lighting equipment may not be used in the Hall or gardens.  

Please note also that wedding photography and videography are exclusive to couples getting married at Haddon Hall. 

  1. Are drones permitted at Haddon Hall?

In the interests of visitor safety and out of respect for the privacy of the family who live in Haddon Hall, we do not permit the launching or landing of drones within Haddon Hall or its grounds, unless agreed in advance in writing.

  1. Is it OK to have a barbecue at Haddon Hall?

Barbecues are not permitted at Haddon Hall, its gardens or grounds.

  1. Are bags, rucksacks and pushchairs permitted in Haddon Hall?

Unfortunately, we cannot allow large bags, rucksacks or pushchairs in the Hall, but we do have a supply of alternative baby-carrying equipment available for use at the main entrance.

  1. Are mobility scooters or mobility aids with wheels permitted in Haddon Hall?

Mobility scooters and mobility aids with wheels cannot be used inside the Hall.

  1. Is there somewhere to leave rucksacks and large bags?

Yes, rucksacks and large bags can be left safely in the Guide Room at the main entrance to the Hall.

  1. Are picnics allowed in the gardens?

It is not permitted to picnic, or consume any food or drink in Haddon Hall or its formal gardens.  However, you can have a picnic on the grass in front of the Gardeners Cottage and by the river Wye.  There are benches provided for public use in these areas.

  1. Is Haddon Hall a National Trust or English Heritage property?

Haddon Hall is not part of the National Trust or English Heritage.  

  1. Is Haddon Hall a member of Historic Houses?

Yes, but please note that your HH membership does not allow free entry during the Christmas opening period or to special events.

  1. Is Haddon Hall a Treasure House of England?

No.

  1. Is Haddon Hall part of Art Fund?

No.

  1. Who owns Haddon Hall?

Haddon Hall is owned by Lord Edward Manners.

  1. Is access to Haddon Hall and its gardens suitable for everyone?

Please see our Accessibility Statement.  

  1. Do you have a restaurant or café?

Yes.  It is situated in the former stable block just before the main entrance to the Hall.  It is possible to make reservations for meals and afternoon teas. This can be done by ringing 01629 810913 or you can e-mail haddonhall@newleafcatering.co.uk.

  1. Can I walk through the grounds at the back of the Hall and gardens?

No, there is no public access to the back of Haddon Hall or to the surrounding Parkland.

  1. Is the car park suitable for the parking of caravans and camper vans?

Yes, but parking could be restricted if coach tours are planned on a particular day.  It is best to telephone in advance.

  1. Is there a charge for car parking?

There is a car parking fee.  The car park is privately owned and is supervised by a parking attendant.

  1. If I have mobility issues, is there any help available to access the Hall and gardens from the car park?

There is a buggy which can take visitors from the Gatehouse to the Hall and gardens.  Please inform the car park attendant on your arrival if you wish to make use of this facility.  Please view our Accessibility Statement  and if you have any queries, please do not hesitate to contact the office on 01629 812855.

  1. Can carers get in free?

Yes, free admission is granted for carers if they are accompanying the person for whom they are caring.

  1. Do you have any staff who can do sign language?

No.

  1. Does Haddon Hall offer a discount for HM Forces or veterans?

This is to be implemented in 2020.

28:  Am I allowed to swim in or use canoes or boats on the river?

No, this part of the river Wye is privately owned.

  1. Is there an online shop?

Yes.

  1. How do I book at trade stand at an artisan market event?

Contact Julie Mellor at julie@haddonhall.co.uk.

  1. Are bicycles allowed in the grounds or close to the restaurant?

Cyclists may leave their locked bicycles behind the Ticket Office.

  1. Are skateboards, roller skates of manual scooters permitted at Haddon Hall?

No.

  1. Are there places for visitors to sit down in the Hall and in the gardens?

Yes, there are seats throughout the Hall and benches in the gardens.

  1. Can I use my mobile phone in Haddon Hall?

Yes, but please be aware that mobile signals can be limited due to the thickness of the walls, and also be mindful of other visitors and keep loud conversations to a minimum!

  1. Do you have portable audio guides for visitors?

No.

  1. Can I smoke or vape anywhere at Haddon Hall?

Smoking or vaping are not allowed anywhere in Haddon Hall, its grounds and gardens.

  1. Do you offer free wi-fi in the Hall, grounds or restaurant?

No.

  1. Do you permit metal detecting in the grounds or on the surrounding farmland?

Metal detecting is not permitted anywhere on the Haddon Estate.

  1. Can I have my wedding at Haddon Hall?

Haddon Hall has a licence to hold civil weddings in the Parlour, Long Gallery and Garden Pavilion.  Further details available from Julie Mellor at julie@haddonhall.co.uk.

  1. If I book online, can I change the date of my visit?

Yes, this is possible for normal admission bookings – please contact the office on 01629 812855 to arrange this.  Please note that no refunds are available for special events.

  1. I have booked an event and am not able to attend.  Can I get a refund?

If you notify the Haddon Hall office before the event, then a refund can be made if the ticket can be offered to someone else who is waiting for a cancellation.  If there is no waiting list, or if you do not notify the Haddon Hall office before the event, then a refund cannot be made.

  1. Do I need to print off my e-ticket after booking online?

This is not necessary as long as you have your booking reference number.

  1. My Regular Visitor Pass has gone missing.  Can I have a replacement?

Absolutely!  Contact the Haddon Hall office – 01629 812855 – to request a replacement.

  1. Is there a Haddon app?

No, but the Haddon Hall website is ‘mobile-friendly’!